Privacy Policy
Last updated: July 24, 2026
Moss & Grain Digital Co., Ltd. (“Moss & Grain”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website:
or contact us regarding our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information when you voluntarily provide it through our website.
Contact Form Information
When you submit an inquiry through our Contact page, we may collect:
- Name
- Company or brand name
- Email address
- Phone number
- Project information
- Estimated budget
- Project timeline
- Any additional information you choose to provide
This information is collected solely for:
- Responding to your inquiry
- Understanding your project requirements
- Preparing proposals or service recommendations
- Communicating regarding potential collaborations
Website Usage Information
When you visit our website, certain information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Website interaction data
This information helps us:
- Improve website performance
- Understand visitor behavior
- Enhance user experience
- Optimize our services and content
2. Use of Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies are small text files stored on your device that help websites remember information about your visit.
We use the following categories of cookies:
Necessary Cookies
These cookies are required for the website to function properly.
They support:
- Website security
- Basic website functionality
- Essential settings
These cookies cannot be disabled.
Preference Cookies
These cookies allow the website to remember your preferences and improve your browsing experience.
Examples include:
- Language preferences
- Display preferences
- User-selected settings
Analytics Cookies
These cookies help us understand how visitors interact with our website.
We may use analytics services such as:
- Google Analytics
- Google Search Console
Information collected may include:
- Visitor sources
- Page views
- Website usage patterns
This information helps us improve website structure and content.
Marketing Cookies
We currently do not use marketing cookies or advertising tracking technologies.
If marketing tools are introduced in the future, this Privacy Policy will be updated accordingly.
3. Third-Party Services
We may use third-party services to operate and improve our website.
These services may process information according to their own privacy policies.
Google Services
We may use:
- Google Analytics
- Google Search Console
for:
- Website traffic analysis
- Search performance monitoring
- Website improvement
Google may process information according to Google’s Privacy Policy.
WordPress
Our website is built using WordPress.
WordPress and related technologies may process necessary technical information to maintain website functionality, security, and performance.
Email Services
Information submitted through our Contact Form is transmitted through our designated email system.
The information is used only for business communication and project-related purposes.
4. How We Use Your Information
We use collected information for the following purposes:
- Responding to inquiries
- Providing service information
- Preparing proposals
- Managing client communication
- Delivering contracted services
- Improving our website and services
We do not sell, rent, or trade your personal information to third parties.
5. Data Retention
We retain personal information only for as long as necessary for business purposes or as required by applicable laws.
Generally:
- Inquiry information from potential clients may be deleted after a reasonable period if no collaboration occurs.
- Client-related information may be retained according to contractual, accounting, or legal requirements.
6. Data Security
We take reasonable measures to protect your personal information, including:
- HTTPS encrypted connections
- Secure website management practices
- Restricted access to collected information
- Regular updates of website systems
However, no method of transmission over the Internet can be guaranteed to be completely secure.
7. Your Rights
Under applicable personal data protection laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing or use
To exercise these rights, please contact us using the information below.
8. International Data Processing
Some third-party service providers we use may process information outside Taiwan.
For example, services such as Google may process data internationally according to their service infrastructure and privacy policies.
We take reasonable measures to ensure that third-party providers handle information appropriately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
- Changes in website functionality
- Changes in services
- Legal or regulatory requirements
The latest version will always be available on this page.
10. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Moss & Grain Digital Co., Ltd.
Email:
Website:
Location:
Taipei, Taiwan